Frequently asked questions.

  • We offer our pieces in both 18k gold and sterling silver. Our jewellery is plated with 1.5 microns of 18k gold for a rich finish. For durability, our pendant and chain necklaces are crafted from high-quality sterling silver or stainless steel, plated with the same 18k gold.

  • Click here for our in-depth ring size guide.

  • Click here for our full guide on caring for your pieces, to ensure they last you a lifetime.

  • As we are currently in presale, please expect a slight delay in shipping. Rest assured, all orders will arrive by Christmas. Thank you for your patience and understanding!

  • Please email conact@kima-official.com within 7 days of receiving your order to arrange a return with us.

    Please note:

    • all returned items must be in their original packaging and in perfect, unused condition.

    • Items showing signs of wear or damage will not be eligible for a refund.

    Once we receive and approve the returned item, we will process your refund to the original payment method.

    Please note that shipping fees paid on returned items are non-refundable. The cost of return shipping is the responsibility of the customer.

  • If you’re having trouble locating your order or there’s an issue with it, please reach out to us! You can either contact us through othe details on our contact page or send us a direct message on Instagram @wearekima.

    We want to make sure everything is perfect with your order and will assist you as quickly as possible.